Service Offerings
Whether your organization is large or small, focusing on the initiatives which best enable your business requires effort at all levels of the organization, so our service offerings reflect this need. We realize that your organization is unique, and we would be happy to discuss your specific needs with you at your convenience. The following are examples of some of the types of services we provide to our clients in helping them optimize their operational assets.
Process Optimization
Operating more efficiently is one concrete way to reduce cost. We bring a fresh perspective and broad industry experience to effectively assess specific improvements to increase the efficiency of a particular process. Our team members bring years of knowledge and skills using tools like SixSigma, Total Quality Management, and Lean methodologies to provide a wealth of information focused on your environment. We follow these best practice approaches when working with process participants which allows us to quickly and more efficiently reengineer existing processes. This directly reduces bottom-line costs to the organization.
Solution Optimization
If a particular system or process is under-performing, difficult to operate, or provides inconsistent results, we work with the business and stakeholders to understand the root causes. Then, we document the true ROI & inherent risk for the various remediation initiatives to support a prioritized evaluation of which should be pursued. Once the optimizations and enhancements have been identified, we work with the delivery team to ensure that the problem is solved and any considerations for avoiding similar issues in future systems are distilled and shared to the relevant parties.
IT Strategic Planning
More and more organizations are realizing that the only way to deliver business agility is through taking a cross-enterprise view of how IT supports the day-to-day operations of the business. We believe that using a Service Oriented Architecture (SOA) approach is the best way to ensure that the technology investments fit the business organization. We work with business and technology leaders to demystify SOA and understand why SOA is the first approach to deliver IT solutions that can actually reflect the way you do business. We then work with business and IT leadership to identify the key strategic business objectives and what investments in people, processes and technology will be required to ensure IT is positioned to deliver these objectives and be prepared for any likely changes of direction.
Organizational, Governance & Policy Design
Ensuring technology is fully leveraged as a business enabler means taking an enterprise view of IT as well as creating visibility to how IT and technology fits into the organizational structure. Many of the key issues around IT project delivery can be tied back to areas of the organization and governance structure in need of improvement. We work with the executive management team and IT leadership to identify areas where IT is perceived to be holding back the business and help revise the organizational structure, governance mechanisms, and policies to address these problem areas and ensure that IT can better meet the expectations of the business.
Technology Evaluation & Selection
Our breadth and depth of experience with technologies, solutions and architectural techniques can assist organizations in making sure the solutions they are considering designing or have designed, will deliver the business objectives in accordance with the organization’s strategic direction. We provide assistance and recommendations during project definition to ensure that the RFI and RFP include the information necessary for a complete response. Once the responses have been received, we provide objective assessments to help the organization make the right investment choices.
Identity Management Strategy Definition The way people access an organization’s information is controlled by the way identities are assigned and managed. It is critical that organizations have the right identity management policies and procedures in place to ensure both the privacy of their customers and the integrity of business data is maintained. We provide assistance in defining an appropriate identity management strategy to meet the organization’s needs for assigning identities and proving that the actual person is who they claim to be. Once defined, we work with business and technical stakeholders to ensure that the strategy is implemented effectively within the organization.
SOA Planning and Implementation
Successfully implementing SOA within an organization requires the business to think differently about what it should expect from IT, and it requires IT to think differently about how they deliver, operate and support their systems. We understand not only the technologies enabling SOA, but we also understand how to help organizations conceptualize and make these changes successfully. We work with both business and technology leaders and the delivery and implementation teams to ensure the SOA initiative is successful and delivers measurable business value to the organization.
Delivery Capability Assessment & Improvement
The best technology strategy in the world will not deliver value to the organization without having an appropriate delivery capability in place to execute it. We have extensive experience in all stages of the software delivery lifecycle and provide organizations with an assessment of their current delivery capability and how well it is positioned to execute our clients’ strategic goals. Once the assessment is complete, we work with the technical stakeholders to address areas in need of improvement to align the delivery capability with the business strategy. Key Technical Resource Selection
Some organizations identify a need for a key technology resource but have difficulty ensuring that they will choose someone who really has the talents the organization needs. We assist in assessing the capabilities and qualifications of these key technical resources to ensure that the individual they select can help the organization go where they want to go.
